Hit ▶ Auto-play a transaction, then leave the customer rating yourself — and watch what reaches the employee, and what deliberately doesn't: only 4★ and 5★ ever show; lower ratings go to the dashboard, not into anyone's face mid-shift. The buttons play the device's sensors and AI; everything on the screens is tappable.
Chips force a state so you can review it; any director event (walk-up, customer leaves) takes over again. Previewed states stay fully interactive.