Solution
Work Order Tickets
Introducing Tickets. From Friction Detected to Fix in Motion. When Pythia flags a friction point in the shopping experience, our AI Ticket Agent automatically converts it into a work order and routes it to the right manager or maintenance team, no forms to fill out, no manual steps required. Detect, assign, resolve.
Manual ticketing slows down resolution.
Traditional work order forms require manual entries, leading to delays and miscommunications between the store team and maintenance.
Automated ticketing directly from customer interactions.
By leveraging AI to listen to checkout interactions, Pythia automatically routes maintenance and coaching tickets to the appropriate teams.
Use case: Fast-tracking maintenance
When a cashier mentions 'the scanner is broken again' to a customer, Pythia instantly generates a ticket for IT support.